Shipping policy

Where We Ship

Caraura currently ships to Canada with free standard shipping on orders of $70 or more (CA$9.99 under $70). We also ship to the United States with free standard shipping on orders of $100 or more ($14.99 under $100), and to select international countries.

Order Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or Canadian public holidays are processed the next business day.

Shipping & Delivery Times

Delivery times are estimates and may vary due to customs clearance, carrier delays, or high-demand periods. Caraura is not responsible for delays outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order at any time by visiting caraura.store and using our order tracking feature, or by going directly to the carrier's website.

Tracking information may take 2–5 business days to update after you receive your tracking number.

Customs & Import Duties

Because most orders ship from outside Canada, the Canada Border Services Agency (CBSA) may charge GST/HST or import duties on some orders, depending on order value. In the United States, items shipped from our US warehouse have no import duties; other items ship internationally and US Customs may charge duties or fees on delivery. For international orders, customers are responsible for any customs fees, import taxes, or duties charged by their country. These charges are not included in your order total and are collected by the carrier or your local customs authority on delivery.

Lost or Undelivered Packages

If your tracking shows "delivered" but you have not received your package:

• Check with neighbours or building management
• Contact your local post office
• Email us at [email protected] within 7 days of the delivery date

We will open an investigation with the carrier and work to resolve the issue as quickly as possible.