Return & Refund Policy

CarAura offers a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at support@caraura.store with your order number and a description (and photos, if the item is damaged or incorrect). Because our products ship directly from our fulfillment partners, we don't use a single fixed return address — once your return is approved, we'll confirm the best resolution and provide specific instructions for your order. Depending on the item and situation, this may include:

• A refund without needing to send the item back (common for lower-cost items, since return shipping can cost more than the product)
• A replacement item sent directly to you at no extra cost
• A partial refund if you're happy to keep an item with a minor issue
• Return shipping instructions to a warehouse, for higher-value items where this is available

We'll always confirm the exact process with you directly before you need to do anything — never ship an item back without our instructions first.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@caraura.store if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Including a photo or short video of the issue helps us resolve it faster.

Exceptions / Non-Returnable Items

The following cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the original item, and once that return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unworn/unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received a refund, contact us at support@caraura.store.

Questions?

Have questions before or after you buy? Reach out anytime at support@caraura.store — we're a small team and personally respond to every message.