Refund policy

1. REFUND POLICY

At Caraura, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to make it right.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

Eligibility

To be eligible for a return:

  • The item must be unused, uninstalled, and in its original packaging
  • You must have proof of purchase (order confirmation email or order number)
  • The item must not be listed under "Non-Returnable Items" below

Non-Returnable Items

The following items cannot be returned:

  • Items that have been installed, used, or show signs of wear
  • Electrical components (sensors, modules, control units) once opened
  • Clearance or final sale items
  • Items damaged due to incorrect installation or misuse

How to Start a Return

  1. Email [email protected] with your order number and reason for return
  2. Our team will respond within 1–2 business days with return instructions
  3. Pack the item securely in its original packaging
  4. Ship the item back using a trackable shipping method

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or was incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, contact us at [email protected] within 7 days of delivery with photos and your order number. We will cover all costs to resolve the issue.

Order Cancellations

Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, your order may have already been submitted to our fulfillment partner and cannot be cancelled.